Refund policy

Returns procedure
1-The Customer has 14 days from the date of delivery, to request a return.
2-Before returning the goods the Customer must request authorization, using the relevant section on the website “ Requesting a Return”.
3-The items should be returned in the same condition as that in which they were received: unworn, unwashed, without any alterations and together with all the tags and accessories.
4-Garments bought online through vandyvellucci.com cannot be returned to a store.
5- change of size and/or color may be requested, but it is not possible to request a replacement with a different item.
1-Types of return
2-Return for a refund
If the Customer is not happy with the purchase, a refund may be requested.

Authorization for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.
Return for exchange
Items can only be exchanged for a different size and/or color. It is not possible to request a replacement with a different item. Authorization for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.
 
Procedure for returning the goods
The goods may be returned at the expense of the end Customer, using the preferred method. The Customer must return the goods within 14 days from receipt of the item.

Reimbursement procedure and timeframe
 
Once the goods have been returned to the warehouse, they will be checked. The reimbursements will be processed within 30 days. Any goods returned in an unfit condition will not be reimbursed. The reimbursement will automatically be issued to the credit card or bank account used for the purchase. An email confirmation will be sent to the address indicated at the time the order was placed.
Defective products
If the products are defective, authorization for a return must be requested in the “Request a Return” section, selecting Defective Product as the reason. The Customer must return the goods within 14 days from receipt of the item. Once the goods have been returned to the warehouse, they will be checked. The reimbursements will be processed within 30 days. Any goods returned in an unfit condition will not be reimbursed. The reimbursement will automatically be issued to the credit card or bank account used for the purchase. An email confirmation will be sent to the address indicated at the time the order was placed.

Items can only be exchanged for a different size and/or color. It is not possible to request a replacement with a different item. Authorization for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.